Refund policy

🔄 Return & Refund Policy

We take utmost care in packaging and shipping your orders. However, as our products fall under personal use and fashion accessories:

❌ Non-Returnable / Non-Refundable:

All products sold on www.thesmstores.com are non-returnable and non-refundable, except in cases of significant physical damage during transit.

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✅ Eligible Damage Claims – Strictly Under These Conditions

We accept return or replacement requests only if the product is received in damaged condition and meets all of the following criteria:

Mandatory Parcel Opening Video:

Must be recorded from the beginning of unwrapping (before opening the outer cover).

Must be well-lit, high-quality, and continuous (no cuts, pauses, or edits).

Must clearly show all sides of the packaging and the product.

 

Timeframe for Reporting: Send the unboxing video and damage claim within 24 to 48 hours of delivery to our WhatsApp: +91 86100 21955.

Conditions NOT Eligible for Return:

Color variation due to display settings or lighting is not considered damage. Actual product color may slightly differ from website photos due to screen differences.

Minute stones/beads missing in imitation jewelry is not treated as damage. These are common minor issues in imitation jewelry and can be easily fixed by the customer.

Bangle Size Verification

- It is the customer's responsibility to verify the size of the bangles before placing an order.

- Bangles purchased of wrong sizes cannot be exchanged or refunded once purchased.

- Please refer to our sizing guide or consult our customer service team for any size-related queries before making a purchase. We are not liable for any incorrect size selection.

Claims without valid video proof will not be accepted.